Kids' club offered great activities and entertainment options. Noise from other guests was annoying at night. Lots of pools and fun water park for the kids. Food choices were decent but repetitive. Room layout felt cramped with families. Overall, a nice family-focused resort but some improvements needed on noise control.

great facilities but quite noisy at night

The swim-up villa provided easy access to the pool, making relaxation seamless! ! The beach area is pristine, and I loved spending afternoons on the sand. The evening entertainment was engaging, attracting both kids and adults, keeping the energy high all night long. The beautiful mountain view added a serene backdrop to our stay.

Noise from the evening shows can be disruptive.

Request a swim-up villa for easy access to the pool while keeping an eye on the kids. It's a game changer for family relaxation.

we had an amazing time at ic hotels santai family resort, kids concept. the waterpark was a blast for the kids, and the swim-up villa was perfect for giving parents some downtime. the beach is just a short stroll away, making it super convenient for those chicken nugget cravings. The staff really stood out. they were incredibly helpful, especially when my daughter needed assistance.

100% recommend

I had a great time here. The kids loved the waterpark and the swim-up villa was perfect for relaxation. Food options were diverse and tasty. Staff were incredibly helpful and attentive. We will definitely be back for more.

The kids loved the mini club, packed with fun activities and games. The private beach was a great spot for family time, and the water park kept everyone entertained. Plus, the staff were super friendly and always ready to help, making our stay even better. We also appreciated that we could bring our dog along!

In my wife's opinion, a high latch on the doors would improve safety for kids around the swim-up pool.

The stay was delightful, primarily due to the incredible accessibility to the lake pool from our Sun Swim Up Villa and the variety of tasty meals available daily, including freshly caught fish options. The staff, especially in the kids' club, were exceptionally warm and attentive, ensuring a great experience for our children. However, the indoor pool could use warmer water, and some entertainment could be more vibrant outside peak seasons.

a wonderful family getaway with fantastic kid's club and fabulous meals

Incredible experience! Loved the kids' activities and attentive staff. Food quality was top-notch!

Does it deliver?

The hotel shines with its kid-friendly facilities! The staff is swift and friendly, ensuring all your needs are met. The variety of food is impressive and delightful, catering to all tastes.

Yet, noise disturbances can disrupt your relaxation, particularly during mealtimes! Additionally, long wait times for service can diminish your dining experience, resulting in frustration.

The dedicated kids' restaurant made mealtime stress-free, and my children adored the diverse pools tailored for different ages. Evening entertainment captivated us, especially the live music that brought the atmosphere to life.

Our family trip was unforgettable! The mini water park was a huge hit with the kids, and the beachfront dining options were simply delicious. Plus, the support during a family emergency was amazing—they truly care here. Would definitely return!

Recommend for a weekend getaway

Comfortable room, friendly staff, with a lovely sandy beach and well-maintained pools that made our stay enjoyable. The excellent 24-hour security ensured a safe environment.

Everything was first-rate.